Our courier partners deliver packages to your doorstep on business days. If you’re unavailable, they may leave your parcel at a local post office, with neighbours, or with door attendants, notifying you of the location via text message. For unsuccessful deliveries, they will contact you directly to schedule another attempt. If the parcel is not delivered to the consignee or collected within 7 days, it will be returned to the carrier’s warehouse or may be at risk of loss. For residents of rural postal codes or remote locations classified as “beyond points,” please anticipate extended delivery timeframes for your shipments.

Fashinerary bears no liability for delivery failures or delays resulting from inaccurate or undeliverable addresses provided by customers. Kindly verify the accuracy of your shipping address, as we are unable to redirect orders once they have been dispatched. We apologize for any inconvenience. Due to varying international customs regulations, you may be contacted by customs authorities regarding duties or taxes. Our logistics partners might request identification to complete customs clearance procedures.

For any questions regarding customs processing, please contact [email protected]. While we strive to minimize these complications, such delays occasionally occur and are beyond our responsibility.